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IT systems, network and security managers face a small margin for error as they strive to support internal processes – and customer service levels – in increasingly competitive business environments. The most successful businesses understand that an efficient and productive IT systems and networking department can have a huge impact on customer satisfaction and an organization’s bottom line.
The challenges faced by IT systems, network and security managers are complex. A typical corporate or government enterprise includes hundreds of diverse platforms and technologies, each managed by proprietary management systems and isolated management consoles thereby obscuring an End-to-End view. In addition, they typically span dozens of locations and encompass thousands – sometimes tens of thousands – of end users. The sheer scope and growth rate of these networks magnifies the complexity and the demands placed on network operations departments every day.
 for Real Time IT Service Level Management
Aspetuck Solutions has developed an extremely versatile and powerful JAVA based solution called NetAvail™ developed by Users for Users. The core technology is derived from products developed by Augur Systems, Statseeker and Integration Technologies and one of the few products that support Apple, PC and Unix hardware.
The result is a modern approach that extends beyond the traditional singular database design and purpose of common network management applications. NetAvail consolidates disparate events from within the IT infrastructure and through our alert notification module, meaningful information regarding service level impact is identified.
Aspetuck Solutions’ NetAvail™ scales beyond legacy products by offering a "carrier class" distributed/local processing technology deploying Event Monitoring and Workforce Management onto one platform using a design philosophy that has been tested and strengthened over several years of use by large enterprise and telecom customers.
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